16,000+ Happy Customers
Don't just take our word for it...
It’s all I can say just thank you!!!! I LOVE this thing… I have a lot of tension along the shoulder and neck that I carry. Severe pain that turns into horrible headaches! And damn… this thing is so beautiful to me when I’m in a lot of pain. It helps me relax and and just concentrate on the shocks and massage. It’s been amazingly helpful!
I bought this off TikTok with low expectations. To my surprise.. Impressive from first try! I have had neck surgery. Have nerve issues. Had a headache for about two weeks. Neck stiffness. I use it once a day for 15 minutes. Such a difference. Going to start using twice a day. Going to gift it too! Would love it to work with an app!? Thank you!
I have a neck injury and this product has given me much relief from my pain. The heat feature along with the fibration and shocktreatment work very well together to bring me some relief. I do wish I could use it more than the 15 minutes twice a day. I would recommend it to others including people with arthritis.
I love this thing!! I'm already a tens unit fan so I knew what I was getting into... And this unit did not disappoint. I have a ton of cervicogenic headaches and I carry a lot of life's stress in my neck and shoulders-- this doesn't fix that but it helps take the edge off and along with stretching etc helps reduce pain levels!! Great and reliable tool in the pain management shed!
Due to Fibromyalgia and Trigelminal Neuralgia I have extreme pain in my neck and shoulder area 24/7. I ordered this product and have been using for about a week. I am extremely pleased as it has kept my pain levels way down. Very comfortable and has a timer which reminds me when I am done as not to overuse on my neck. I highly recommend!
FAQ
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All orders are shipped after processing (1-2 days after the order date). Shipment will arrive 7-14 days after the shipment date, depending on the availability of the carrier provider and location. We apologize if there is a delay in shipment due to Customs clearance/inspection or transportation delay caused by the carrier service.
We will send you an email containing your tracking information as soon as your order has been processed and shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number after 1-2 days of placing your order.
We currently ship worldwide.
Import taxes, duties, and customs fees may be charged once the parcel arrives at the destination, depending on the country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the recipient's responsibility and will not be covered by Purchave. For further details of charges, please get in touch with your local customs office.
If you need to change the shipping details or items for your order, please email support@purchave.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be changed.
If you want to cancel, please email support@purchave.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be canceled.
We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.
We have a 30 Day Money Back Guarantee on all of our items (the 30 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at support@purchave.com. We will reply to your inquiry as soon as possible.
Yes, all return shipping fees are the responsibility of the customer.
We will ship out a new product for you free of charge. Contact us at support@purchave.com and provide us with a picture(s) of the damaged item/part.
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund is posted to your account. Due to varying banks, it may take several weeks before a credit is issued to your account.
Neckster adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks worldwide.
We use Stripe® to process credit card payments. Your information is only used to complete the requested transaction and is NOT subsequently stored.
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